Refund & Cancellation Policy

This Refund & Cancellation Policy governs purchases made on shorts.shortfundly.com (the “Shorts Platform”). By purchasing a plan, rental, add-on, or any paid feature, you agree to this policy in addition to our Terms & Conditions.

Scope of Purchases

• Subscriptions/Memberships: recurring access to premium viewing features and/or ad-free where offered.
• Rentals / Pay-Per-View (PPV): time-limited access to specific titles.
• Add-ons & One-time Purchases: e.g., promo bundles, extra features.
• Tips/Support Payments (if available): voluntary payments to creators.

Cancellations

• Subscriptions: You can cancel anytime from Account → Billing. Access remains until the end of the current billing period. Further renewals stop after a timely cancellation.
• Add-ons: Cancel effective next renewal unless otherwise stated at purchase.
• Rentals/PPV: Cancellable prior to viewing window start; once playback begins or the access window opens, cancellations are generally not available.
• Tips/Support Payments: Non-cancellable and non-refundable.

Refund Eligibility

• Eligible (typical): duplicate charge; accidental multiple payments; verifiable payment processing error; renewal charged after a timely cancellation with proof.
• Goodwill (case-by-case): first-time subscription renewal within 48 hours where no material use occurred during the new period.
• Rentals/PPV: eligible if (a) no playback occurred and (b) request is made before the viewing window starts; once playback begins or 30 minutes have elapsed in the window (whichever is earlier), not refundable.

Not Eligible

• Remaining time in an active billing cycle after cancellation.
• Consumed rentals/PPV, tips/support payments, redeemed promotions, or expired offers.
• Quality reductions due to local bandwidth/device limitations (see Streaming Requirements).
• Account actions due to policy violations or chargeback abuse.

Service Issues & Outages

If systemic outages materially prevent normal streaming for a significant portion of your billing or rental window, contact support. At our discretion, we may issue account credits, extend access, or provide a partial refund for the affected period. This is the exclusive remedy unless required by law.

Proration & Plan Changes

• Upgrades: may be charged pro-rata immediately; renewal date may change or remain the same depending on billing system.
• Downgrades: take effect at the next renewal; we generally don’t refund remaining time on a higher plan.

How to Request a Refund

Email support@shortfundly.com with: (1) your account email, (2) invoice/transaction ID, (3) product (subscription/rental/add-on), and (4) reason with any relevant screenshots or timestamps. We’ll review and respond with next steps.

Refund Method & Timeline

Approved refunds are typically initiated within 7–10 business days. Posting time depends on your bank/payment provider. Where appropriate, we may offer faster account credits as an alternative.

Chargebacks

If you file a chargeback without contacting us first, your access may be paused during investigation. Successful chargebacks may lead to account closure to prevent further disputes.

Streaming Requirements

• Stable internet is required; streaming quality adapts to bandwidth and device capability.
• Use the latest browser/app for best performance and DRM compatibility.
• Regional content availability may vary due to licensing; refunds aren’t issued for content unavailable in your region unless purchased access was clearly misrepresented.

Taxes, Currencies & Fees

Prices may exclude taxes; applicable taxes are calculated at checkout. Refunds (when granted) use the original payment method and currency where possible, subject to FX differences and processor rules.

Local Consumer Laws

Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your jurisdiction. Where such laws grant additional remedies, we will comply accordingly.

Policy Changes

We may update this policy from time to time. Material changes apply prospectively. Continued use of the Shorts Platform after an update constitutes acceptance.

Contact

Questions about cancellations or refunds? Contact support@shortfundly.com

Date of Last Update: September 6, 2025